Welcome to Zil Concierge Seychelles.

Introduction

This Acceptable Use Policy establishes the rules and conditions governing access to and use of our website, www.zilconcierge.com, including its content, contact forms, enquiry systems, and associated online services.

By accessing or using our website, you agree to comply with this policy and all applicable laws and regulations.

Our website is intended to provide information about our concierge services, property management assistance, travel planning, guest support, and personalised experiences in Seychelles.

We aim to maintain a secure, reliable, and professional online environment for all visitors, clients, business partners, and service providers.

Permitted Use of Our Website

Visitors may use our website for legitimate personal or business purposes, including:

• Exploring our concierge, property management, and travel planning services.

• Requesting information, quotations, or personalised assistance.

• Submitting enquiries regarding accommodation, transportation, ferry bookings, excursions, and other services.

• Contacting Zil Concierge for professional or business-related matters.

• Accessing information about Seychelles and the services available through our network of independent providers.

All interactions with our website must be conducted lawfully, respectfully, and in good faith.

Accuracy of Information Provided

When submitting an enquiry, requesting a quotation, or arranging services through Zil Concierge, users are responsible for providing accurate, complete, and up-to-date information.

This may include personal contact details, travel dates, arrival and departure information, accommodation preferences, guest numbers, and other information necessary to process a request.

Users must not:

• Provide false names, contact details, or identification information.

• Submit fraudulent or misleading booking requests.

• Impersonate another individual, business, or organisation.

• Provide personal information belonging to another person without appropriate authorisation.

• Deliberately withhold information that could materially affect the services requested.

Zil Concierge may request clarification or verification of information when reasonably necessary to process an enquiry or booking.

We reserve the right to decline or suspend a request where material information is inaccurate, misleading, or cannot reasonably be verified.

Prohibited Activities

Users must not engage in activities that compromise the security, functionality, integrity, or reputation of our website or services.

Prohibited activities include, but are not limited to:

Unauthorised Access

Attempting to gain unauthorised access to our website, administrative systems, databases, accounts, or connected services.

Malicious Software

Uploading, transmitting, or distributing viruses, malware, malicious scripts, or other harmful technological material.

Website Interference

Disrupting website functionality, overloading servers, attempting denial-of-service attacks, or interfering with the experience of other visitors.

Fraudulent Activities

Using our website to conduct fraudulent transactions, submit deceptive enquiries, misrepresent identities, or engage in unlawful commercial activities.

Unsolicited Communications

Using our contact forms, email addresses, or communication channels to distribute spam, unsolicited advertising, phishing messages, or repetitive promotional content.

Unlawful or Harmful Content

Submitting content that is threatening, abusive, defamatory, discriminatory, obscene, fraudulent, or otherwise unlawful.

Unauthorised Data Collection

Using automated tools, bots, scraping software, or other technologies to collect information from our website without authorisation, except where permitted by applicable law.

Intellectual Property Infringement

Copying, reproducing, distributing, modifying, or commercially exploiting protected website content without appropriate permission or another lawful basis.

Communication and Professional Conduct

Zil Concierge is committed to maintaining respectful and professional communication with clients, visitors, partners, and service providers.

We expect users to communicate courteously and responsibly when contacting our team through email, telephone, WhatsApp, website forms, or other communication channels.

We do not tolerate threatening behaviour, harassment, intimidation, discriminatory abuse, or repeated inappropriate communications.

Where necessary, Zil Concierge may discontinue non-essential communications, refuse new service requests, or take other proportionate action in response to serious or repeated misconduct.

Any such action will remain subject to applicable law and existing contractual obligations.

Booking Requests and Service Enquiries

Submitting an enquiry through our website does not automatically constitute a confirmed reservation or a binding service agreement.

All requests are subject to review, availability, applicable service conditions, and confirmation by Zil Concierge or the relevant service provider.

A booking or service arrangement will only be considered confirmed in accordance with the specific terms communicated to the client.

Users must not submit fictitious bookings, deliberately misleading requests, or enquiries intended to disrupt our operations or those of our partners.

Third-Party Websites and Services

Our website may contain links to external websites operated by independent service providers, including accommodation establishments, ferry operators, transportation companies, restaurants, and excursion providers.

These websites are managed independently and may have their own terms of use, privacy policies, and booking conditions.

Visitors are encouraged to review the applicable policies before submitting personal information or completing transactions through third-party websites.

Zil Concierge does not control the content, security, or operation of external websites and does not accept responsibility for them beyond obligations imposed by applicable law.

Intellectual Property and Website Content

Unless otherwise indicated, the Zil Concierge name, branding, original written content, graphics, and other materials created for this website are owned by Zil Concierge or used under appropriate permission.

Visitors may view website content for personal information and legitimate enquiries.

Reproduction, commercial distribution, modification, or unauthorised use of protected materials requires prior written consent unless otherwise permitted by law.

Third-party trademarks, photographs, and other intellectual property remain the property of their respective owners.

Website Security

We take reasonable steps to maintain the security and functionality of our website.

However, no internet-based service can be guaranteed to operate without interruption or security risks.

Visitors are encouraged to use secure internet connections, maintain updated devices and browsers, and exercise caution when sharing personal information online.

If you become aware of a suspected security vulnerability or unusual activity involving our website, please contact us at hello@zilconcierge.com.

Users must not attempt to exploit suspected vulnerabilities or access information without authorisation.

Suspension or Restriction of Access

Zil Concierge reserves the right, where lawful and reasonably necessary, to restrict or suspend access to certain website functions or decline service enquiries in response to:

• Suspected fraudulent or unlawful activity.

• Serious or repeated violations of this policy.

• Threats to website security or business operations.

• Harassment or abusive conduct toward our team or business partners.

• Misuse of our enquiry forms or communication channels.

Any restriction will be proportionate to the circumstances and will not override rights or obligations that cannot legally be excluded.

Reporting Misuse

If you believe our website is being misused or have concerns about suspicious activity, please contact:

Zil Concierge Seychelles
Email: hello@zilconcierge.com
Telephone / WhatsApp: +248 2620170

Please provide sufficient information to help us investigate your concern.

Changes to This Policy

Zil Concierge may update this Acceptable Use Policy periodically to reflect changes in our website, business operations, security practices, or applicable legal requirements.

The most recent version will be made available on this website.

Where changes materially affect existing contractual rights or obligations, they will be handled in accordance with applicable law and the relevant agreement.

Governing Law

This Acceptable Use Policy is governed by the applicable laws of the Republic of Seychelles.

Any dispute arising from the use of this website will be addressed in accordance with applicable law and the jurisdiction of the competent courts.